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Customer Service Administrator

Customer Service Administrator

Kinaxia LogisticsStalybridge, England, United Kingdom
16 days ago
Job type
  • Full-time
Job description

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Customer Service Administrator, Stalybridge

Client : Kinaxia Logistics

Location :

Stalybridge, United Kingdom

Job Category : Other

EU work permit required :

Job Reference :

bf09df155a1d

Job Views : Posted :

29.06.2025

Expiry Date : 13.08.2025

Job Description :

Bay Freight is looking for an enthusiastic Customer Service Administrator to join our team in Stalybridge. The role involves providing general administrative support to the Customer Service Department to ensure customer satisfaction and delivery of world-class service.

What’s in it for you?

  • Competitive pay
  • Life assurance & company pension
  • Modern fleet & equipment
  • Free uniform & PPE
  • Onsite parking
  • Cycle to work scheme
  • Long-service recognition awards (5, 10, 20, 30, 40 years)
  • Exclusive employee discounts on retail, travel, motoring & leisure

Your Role Will Involve :

  • Assist with maintaining the CRM system to manage queries effectively and keep customers updated.
  • Create and maintain an organized filing system for the department.
  • Assist in developing processes and procedures to improve efficiency.
  • Maintain customer service standards, SLAs, policies, and procedures across all functions.
  • Build and maintain relationships with colleagues for a team-oriented approach.
  • Communicate professionally with relevant departments, ensuring accurate and timely information sharing.
  • Adhere to all HR, GDPR, and Health & Safety policies to ensure compliance.
  • Assist with booking delivery times, follow-ups, and escalate issues to ensure customer notifications of service issues.
  • Assist with providing quotes to customers and input data into Stirling for accuracy.

    • What You’ll Bring :

  • Experience in transport and warehousing is preferable.
  • Knowledge of CRM systems, preferably Sage.
  • Knowledge of software management systems including Stirling and Contrado.
  • Understanding of product and pricing schedules.
  • Effective customer query handling skills.
  • Ability to build and maintain internal and external relationships.

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    Customer Service Administrator • Stalybridge, England, United Kingdom