3rd Line Support Technician

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My client is an established IT company who provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping clients reach their objectives through reliable and professional IT Support.They are now looking for a 3rd Line Support Technician to join their team based in Farnham, Surrey.

The successful candidate will need to have experience in the IT sector with excellent presentation and interpersonal skills. Having worked in a client facing role previously is key, the ability to build relationships with clients is a must.

Position Overview

• Support 3rd Line Issues
• Remote support / visit client sites
• Resolving hardware & software faults
• Troubleshooting of DNS / DHCP
• Communicating and managing 3rd Line Suppliers
• Manage client expectations and adhere to support SLA’s

Position Requirements

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