Head of Service

We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with 30-minute lunch and paying a salary between £40k-£43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.

Duties will include but not be limited to :

• Responsible for strategic planning and developing service strategies in line with the business goals and objectives
• Providing leadership and support to the team, overseeing the daily operations to ensure efficiency
• Supporting the Manager with recruiting and training new members of the team
• Monitoring KPIs and suggesting actions to meet targets when required
• Completing performance reviews and providing coaching to colleagues
• Providing updates to the Operations Director on business performance, issues and successes
• Ensuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resources
• Maintaining strong relationships with clients and stakeholders
• Developing policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service delivery

Handling customer complaints...