Customer Care Manager

Job Description

Are you a confident leader ready to take ownership of a growing team?

Were on the lookout for a proactive and people-focused Enquiries Manager to lead a fast-paced, high-performing team. As an Enquiries Manager, you'll ensure smooth day-to-day operations, support team development, and help deliver an exceptional customer experience.

What will you be doing as an Enquiries Manager?

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• Leading and developing a team of up to 15 people
• Coaching and mentoring team members, including senior staff
• Managing workloads, rotas, and staffing to meet business needs
• Supporting with complex customer enquiries and qualification processes
• Overseeing quality control and maintaining high service standards
• Reviewing documentation and providing reports to external partners
• Creating a positive team culture built on accountability and results

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We would LOVE to hear from you if you have the following skills and experience :

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What will you get in return for your work as an Enquiries Manager?

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Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.