ABM UK Stoke-On-Trent, England, United Kingdom
Security & Cleaning Operations Manager
ABM UK Stoke-On-Trent, England, United Kingdom
1 month ago Be among the first 25 applicants
SALARY : 40k
Role Overview And Purpose
As the Security & Cleaning Operations Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Stoke-On-Trent. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.
LOCATION : The Potteries Centre
WORKING HOURS : 40 HOURS PER WEEK
SHIFT PATTERN : 5 of 7
SALARY : 40k
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com . We're here to help!
Role Overview And Purpose
As the Security & Cleaning Operations Manager you will be required to manage the day-to-day delivery of the Security and Cleaning teams at a high-profile Shopping Centre in the Heart of Stoke-On-Trent. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of Security and cleaning systems if possible.
ABM Services operate in an honest and integral manner, meeting our clients' demands in the best way possible. We concentrate on putting people first - our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.
Key Responsibilities
To manage the delivery of the contract in line with company policies and proceduresManage all aspects of the ABM colleagues including training, H & S, development and welfare at workEnsure all team members are familiar with and adhere to the company's & client's onsite health and safety policies and proceduresEnsure sufficient staff and equipment are available to meet all events requirementsEnsure regular communication and engagement sessions are in placeEnsure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and proceduresFoster and maintain excellent relationships with all parties on site including occupiers,Ensure we maintain a "one team" approach with the facilities management teamAll items of expenditure are to be either agreed or approved by the client in an open book formatEnsure that all administration requirements of the client are met correctlyAttend the monthly management meeting with Facilities Management and ABM General ManagerAlways Promote the ABM and Client brandUndertake any reasonable duties as requested to meet the needs of the client and ABM Support ServicesEnsure all SIA licenses and vetting for security teams are in place and updated accordinglyBuild and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the jobComplete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documentsEnsure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually deliveredProvide professional support to the business in service-related matters and to the client in all contract mattersTo control the delivery of the staff rosters, completion of payroll and correct staffing levels ensuring compliance is always maintainedLead and advise the team in managing absence and holiday records including sickness and annual leave for all site staffCarry out daily audits to ensure high standards of cleanliness and a safe / secure environment is evident throughout the premises at all timesManage recruitment, induction training, developing and retraining of staff, to include customer service trainingEnsuring all staff employed by ABM are competent to carry out their roleEnsure adequate quality performance measures (KPI's / SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to allConduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirementsTo plan any training required as soon as is practicable on identification of any needs and plot onto a training matrixPrioritise all incidents ensuring all key personnel are kept fully always informed and manage the incident and accident reporting proceduresEnsure strict compliance to GDPR and associated regulationsDeliver excellent leadership, communication and motivation to the site-based team including communicating on adaily basis so that a sound communication channel exists in order that team goals can be achievedEnsure objectives, performance reviews and Toolbox Talks are completed monthlyEnsure any night / pm activity is correctly supervised and measuredEnsure all assignment instructions and risk assessments are updated and meet the needs of the site specificsConduct return to work interviews and perform absence management processes as requiredEnsure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and to BICS standardsSupport the client's environmental objectivesManage maintenance activities and the correct / safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client always informedCorrect usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the clientRequired Skills And Experience
Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionalsAbility to compile clear and concise written reportsBudget management skillsProblem solving and decision-making skillsAbility to manage resourcesLeadership skills which will include the ability to effectively manage changeComputer skills, specifically in relation to using Outlook and WordGood time management and prioritisation skillsSIA Door Supervisor and CCTV license holder is requiredQualifications
Proven Leadership skills and ability to take responsibilityExcellent Communication skillsExcellent Interpersonal skillsAbility to show initiative and responsibilityIOSH Qualification desirableSecurity Qualified (SIA) and Knowledge of industry best practiceProven track record of dealing with customersGood working Knowledge of Cleaning & Support Service IndustryExperience of Security Services is preferred but not essentialHigh Level of Numeracy and LiteracyAmbitiousFlexible approachBenefits
We're proud to offer a great range of benefits including :
24 / 7 GP : Both you and your immediate family can speak to a UK-based GP from the comfort of your own homeMental Health support and Life Event CounselingGet Fit ProgrammeFinancial and legal supportCycle to work schemeAccess Perks at Work, our innovative employee app where you can find :Perks : discounts, gift cards, cashback, and exclusive offersLife : Search for resources and tools on topics ranging from family and life to health, money and workSupport : Online chat or telephone service for urgent support in a crisisFor more information about ABM's benefits, visit our careers page
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
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Job function
Other, Information Technology, and Management
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IT Services and IT Consulting
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