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Client Success Manager at Retail Insights

Retail InsightsLondon, England, United Kingdom

14 days ago

Job type

Full-time

Job description

Client Success Manager at Retail Insights

Join to apply for the Client Success Manager at Retail Insights role at Retail Insights

Client Success Manager at Retail Insights

Join to apply for the Client Success Manager at Retail Insights role at Retail Insights

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About us

Retail Insights is Northern Europe's leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.

About us

Retail Insights is part of United Media (https : / / www.united-media.com / ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

What we offer you

As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with :

The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
Travel opportunity : You will be joining our conferences overseas.
Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
Attractive compensation package.
Gain a lot of new relationships with global industry leaders while growing your personal brand.

Responsibilities :

Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.

Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.

Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.

Maintain accurate records of client interactions, contracts, and agreements using our CRM.

Providing daily support to sponsors to facilitate their registration through our internal management systems.

Building an internal knowledge base and helping with the onboarding of new clients.

Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

What we expect from you

we are looking for candidates who :

Take ownership of everything you do, be proactive and follow through on commitments.

Are well-organised, and detail-focused and display the ability to structure and prioritise their work.

Have acquired a bachelor's or master's degree with outstanding results

Have a UK work permit

Fast learning and competent with new systems

Proficiency in CRM software and Google Docs Editors suite.

3+ years of experience in client management, account management, or customer success roles.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Retail

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