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Credit Collector

ConnectingDotsManchester, England, United Kingdom

24 days ago

Job type

Part-time

Job description

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CREDIT COLLECTOR / MANCHESTER / HYBRID / UP TO £26,000 PLUS BENEFITS

WEX Europe is a leading provider of Fuel cards. We manage a range of flexible fuel cards in several kay markets across Europe and due to ongoing growth, we are looking to recruit a Credit Collector to join our Credit team.

CREDIT COLLECTOR / MANCHESTER / HYBRID / UP TO £26,000 PLUS BENEFITS

The Credit Collector will report to the Credit Team Leader and have a remit to manage customer contact in accordance with the Credit Policy and Best Practice guidelines. Customer profiles range from Sole Traders to Large Multinational companies, Resellers and Oil Company Employees. In addition, WEX Europe Services has a growing Partnership portfolio in the UK. This role is based in Manchester but the Company operates hybrid working.

Whats on Offer?

Highly competitive salary of £24,000 - £26,000 (Dependent on experience)
Annual company bonus
37.5 hour week- Monday to Friday- no evenings or weekends
Hybrid working from our Manchester City Centre office
Industry leading pension scheme
25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
Life assurance
Income protection
Discount & perks platform
Employee wellbeing

Key Responsibilities Of The Credit Collector

Respond to failed Direct Debit / Card collections and Non-DD overdue balances in-line with company procedure, securing payment by alternative methods, including bank transfers and Credit / Debit card payments as soon as possible.

Deliver improvements in overdue balances and complete call volumes to meet personal objectives.

Ensure all cash receipts are coded and allocated on a daily basis (for the prior day receipts) ensuring full management of the cash process.

Daily checks to be carried out in BOA for the unpaid direct debits and incoming receipts and deposits.

Resolve technical DD issues with customer or bank, and reapply for DD collection, as appropriate.

Prepare and work from a weekly Debt Ledger ensuring accounts are coded correctly and noted.

Escalate problematic accounts to Team Lead if approval for next collection action as required.

Pursue all collections activity (by telephone and email) on overdue balances to pre-legal stage in accordance with Credit Best Practice.

Resolve Credit customer queries and refer queries to other relevant departments when necessary for resolution

Apply Account blocks to delinquent customer accounts in line with company procedure.

Submit refund requests in response to credit related queries, as applicable.

Respond to requests from Risk or Management to contact customers to assist with decisions regarding Credit Limit changes to keep a customer trading within authorised terms. For example :

Prepare and send general correspondence to customers when required.

Experience Youll Bring

Prior experience of successfully collecting debts from Consumer and B2B.

Strong PC skills, especially MS Excel

CICM or AAT

Confident, assertive telephone manner

Highly organised and self-motivated

Strong negotiation and call handling skills

Strong communication and people skills

Positive Attitude and enthusiasm towards work

Ability to prioritise and manage own workload

Whats next?

If you have the skills and passion to be our next Credit Collector, we would love to hear from you. APPLY NOW for immediate consideration.

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Seniority level

Entry level

Employment type

Part-time

Job function

Customer Service

Industries

Administrative and Support Services

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