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Sales Consultant

Hamilton & InchesCity of Edinburgh, Scotland, United Kingdom

30+ days ago

Job type

Full-time

Part-time

Job description

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Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.

Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Sales Consultant to join us.

Hamilton & Inches Sales Consultants hold the vital position in the heart of our showroom. Embodying the brand in every customer interaction, offering expert advice, and creating unforgettable experiences. This role is deserving of someone with passion, and experience of delivering an exceptional sales performance and customer service in a retail environment.

The Role

Continually develop brand and product knowledge and convey this to customers with pride and enthusiasm
Drives customer retention through building lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries effectively and efficiently
Provide exceptional customer service and experience in our Edinburgh showroom
Strive to drive sales, achieving or exceeding sales targets
Support in maintaining excellent presentation of our showroom
Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory
Communicate and work effectively alongside the wider Hamilton & Inches team
Support and take responsibility for day-to-day stock handling and watch / jewellery counts
Maintain Hamilton & Inches standards in our Showroom and follow a safe working environment by ensuring all Health and Safety policies and procedures are adhered to

The Candidate

Watch and / or jewellery industry qualifications preferred but not essential

Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment

Proven track record in achieving sales targets

Excellent written and verbal communication skills

Well organised, strong administration skills and has an eye for detail

Ability to quickly build trust and rapport with clients and wider team members

Able to work as part of team but also work under own initiative

Proficiency in Point of Sales (POS) and CRM systems and Microsoft Offices / Outlook / e-mail

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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Sales Consultant • City of Edinburgh, Scotland, United Kingdom