End User Services Specialist (Associate III - Cloud Infrastructure Services)

End User Services Specialist (Associate III - Cloud Infrastructure Services)

Join to apply for the End User Services Specialist (Associate III - Cloud Infrastructure Services) role at UST

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End User Services Specialist (Associate III - Cloud Infrastructure Services)

Join to apply for the End User Services Specialist (Associate III - Cloud Infrastructure Services) role at UST

End User Services Specialist

London, With Potential Onsite Or Shift / on-call Support As Required

Some travel may be involved depending on business needs

We’re seeking a proactive and technically skilled End User Services Specialist to join our IT team in London. In this hands-on role, you'll provide high-quality support to employees, manage end-user devices, resolve IT issues, and drive continuous improvement across our technology services.

Role Description

End User Services Specialist

London, With Potential Onsite Or Shift / on-call Support As Required

Some travel may be involved depending on business needs

We’re seeking a proactive and technically skilled End User Services Specialist to join our IT team in London. In this hands-on role, you'll provide high-quality support to employees, manage end-user devices, resolve IT issues, and drive continuous improvement across our technology services.

The Role

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, and peripherals.
• Manage the full hardware lifecycle – from procurement to secure disposal.
• Support incidents, service requests, and critical IT issues, ensuring timely resolution.
• Install and troubleshoot software (Microsoft 365, security tools, remote access, etc.).
• Maintain asset inventory and ensure compliance with standards.
• Deliver on-site and walk-in support through Tech Bars and floor walks.
• Support collaboration tools and meeting room tech (Zoom, Teams, Webex).
• Identify automation opportunities and contribute to service improvements.
• Maintain documentation, knowledge articles, and operational reports.
• Handle IT onboarding / offboarding and user access provisioning.
• Promote IT best practices and digital adoption among employees.

What You’ll Bring

Preferred Certifications

Hurry & apply for a more detailed conversation!

Skills

It Support,Servicenow,End User Support

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

IT Services and IT Consulting

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