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Customer Services Library and Information Advisor

Bath & North East Somerset CouncilKeynsham, England, United Kingdom

13 hours ago

Job type

Full-time

Job description

Customer Services Library and Information Advisor

Join to apply for the Customer Services Library and Information Advisor role at Bath & North East Somerset Council

Customer Services Library and Information Advisor

13 hours ago Be among the first 25 applicants

Join to apply for the Customer Services Library and Information Advisor role at Bath & North East Somerset Council

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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

Are you passionate about making a real difference in people’s lives?

We’re looking for full time customer service, library, and information advisors to deliver solutions-led service to residents, businesses, and visitors who visit our customer access points across the area.

About The Role

People visit the council offices for many different reasonsyour main job is to support them with warmth and enthusiasm, whether they’re just looking for a book or need help solving a problem
Helping customers make the most of what our libraries offer, by showing them how to use in-person and online services, and answering questions using the library computer system when needed
Answering simple questions about council services, like how to get a bus pass, blue badge, or residents discovery card
Directing people with more complicated questions to the right department, and passing on any relevant details if needed

About You

Someone who’s worked in a busy environment dealing directly with the public

A confident speaker and listener who can stay calm and kind in difficult situations

Excited to be involved in community events and activities

Comfortable with digital tools and technology

Someone who truly wants to help others and make a positive impact

Where will you be working?

We’re looking for someone who’s flexible and mobile ready to support all our front facing access points, including Bath Housing Welfare and Advice Services, Bath Central Library, Keynsham Library, Midsomer Norton Library, the Mobile Library, and outreach events.

Why join us?

About

You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values :

Boldness We’re not afraid to try new things.

Empowerment We trust our people to make decisions.

Support We’ve got each other’s backs, and we’re here to support our customers.

Transparency We’re open, honest, and always learning.

If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.

Apply now and help shape the future of services in Bath & North East Somerset!

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Timothy Whyte, Operational Team Leader, on or call +441225477132.

Interview date : TBC

This is a rolling recruitment campaign. Applications will be checked regularly, and we’ll let you know if you’ve been longlisted or not. When vacancies occur, we’ll shortlist candidates and invite them to interview.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work / life balance, and have the support you need. Go to

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

Please note that this role is subject to a Basic DBS Check.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Government Administration

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Customer Service Advisor • Keynsham, England, United Kingdom