Call Center Representative nights

Job Description

Night's Call Center Representative

Northwich | 🕒 Full-time, Fully on site | 10pm - 6am | £27,000 + Nightshift Bonus

Are you looking to build a career within tech? Start now!

Are you passionate about delivering top-tier customer service in a fast-paced environment? Do you thrive on solving problems, supporting users, and collaborating with technical teams? Join an established yet growing tech-driven company as our Night's Call Center Representative and be the first point of contact for customer inquiries!

What You’ll Be Doing :

• Act as the go-to contact for customer questions, requests, and basic troubleshooting via phone, email, or chat
• Accurately log, track, and escalate issues in line with internal workflows and SLAs
• Work closely with cross-functional teams (including technical support and service delivery) to ensure smooth issue resolution
• Maintain a high standard of professionalism, empathy, and efficiency in every interaction
• Support continuous improvement by identifying trends and suggesting process enhancements

What We’re Looking For :

Strong written an...