Technical Support Specialist Devi Technologies

What You’ll Be Working On :

Responding to user queries via email, chat, or phone and providing timely resolutions

Troubleshooting hardware, software, and network issues for internal and external users

Documenting incidents, solutions, and user guides in the knowledge base

Installing, configuring, and maintaining desktops, laptops, and mobile devices

Collaborating with other IT teams to escalate and resolve complex technical problems

What We’re Looking For :

Proven experience in a technical support or helpdesk role

Strong knowledge of Windows / Mac OS, Office 365, and general IT troubleshooting

Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk)

Excellent communication skills and a customer-focused attitude

Ability to manage multiple priorities and maintain composure under pressure

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