Customer Service Coordinator

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GENEWIZ UK Ltd

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Customer Service Coordinator

Job Description

Company Overview

At Azenta Life Sciences, a global leader in the life sciences arena headquartered in Burlington, MA, and operating offices worldwide, the trajectory of our future is shaped by fresh ideas, cutting-edge technologies, and innovative perspectives. Every day our employees support us fulfilling our mission to bring breakthroughs to the market faster. Our organizational culture, firmly grounded in our core values, places the utmost importance on putting people first. Open communication is not just encouraged but embedded in our DNA, fostering an environment where ideas freely flow, and collaboration thrives. Authenticity is not just a principle but a guiding light, encouraging our diverse workforce to bring their true selves to work.

This culture empowers our employees to champion innovation and question conventional norms through creative thinking and collaborative work dynamics. Diversity is not just a concept but a cornerstone of our ethos, recognizing that a variety of backgrounds, perspectives, and experiences enhances our collective creativity and success. Leveraging our unmatched expertise, we offer comprehensive services spanning lab analysis, sample management and storage, informatics software, and consumables. Notably, our extensive installed base oversees the management of over 1 billion samples on a global scale.

Our Customer Service team is looking for a new talent, starting at the earliest possible time as Customer Service Coordinator .

Location : Takeley

Permanent, full-time employment

What You Will Do

• Provide technical and administrative support to customers.
• Online order submissions
• Sample collections
• Sample / order non-conformances
• Invoicing and other customer queries
• Barcode orders
• Management of dropbox network
• Onboarding / training of new customers with respect to the ordering portal
• Support with sample shipments to our other global facilities.
• Gathering customer feedback and recording within company database.
• Ensure correct people / departments are made aware and kept up to date on all relevant customer issues.

What You Will Bring

Our Offer

EOE M / F / Disabled / VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

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