Customer Service Representative- Contact Centre

Customer Service Administrator -(Call Centre) Location : Glasgow Pay Rate : £12.60 per hour Contract : 12-month temporary contract On-site role - full-time hours Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow. This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account. What You'll Be Doing : Handling customer queries via phone, email, and other channels Processing transactions and updating customer records accurately Prioritising and scheduling daily tasks to meet team deadlines Logging and escalating complex or unusual queries to team leads Supporting with general admin tasks and documentation Maintaining high quality standards and adhering to internal proceduresWhat We're Looking For : Essential : Contact Centre Experience Excellent attention to detail Strong communication and interpersonal skills Ability to work well in a team-based, structured environment Customer-focused approach with a professional and positive attitude Solid organisation and time management skills Comfortable following processes and using internal systemsBrook Street NMR is acting as an Employment Business in relation to this vacancy