Junior Technical Author

Do you have an interest in documentation and information creation? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?

About CDL

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients! Department Service Management Employment Type Permanent - Full Time Location North West UK - Hybrid Workplace type Hybrid Compensation £25,000 - £30,000 / year Reporting To This role's hiring manager : Jed Shaw

Key Responsibilities

We are looking for a Junior Technical Author who is interested in working within a software delivery function, who can contribute to the delivery of high-quality product documentation to our customers. You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development, and support teams to create reference materials to understand features and functionality of the software.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We are looking for a Junior Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences to help them understand our products. Your role will have a strong focus towards the continuous delivery, driving improvements, and meeting deadlines.

Skills Knowledge and Expertise

• Experience of creating and reviewing documentation or user-focused information.
• Awareness of software development and delivery.
• Ability to take on board constructive feedback and use it to improve content.
• Experience of Microsoft Office.
• Ability to collaborate with customers, development teams and product owners.
• Quality oriented with a desire to produce high-quality user documentation.
• Appreciation of information design to ensure appropriate use of graphics, language, and heading levels.
• Strong communication skills both written and verbal.
• Strong customer focus and the ability to work to deadlines.
• Strong focus on personal development and willingness to learn.
• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban.

The following skills would also be beneficial :

Benefits

Salary

The salary for the role of Junior Technical Author pays between £25,000p.a to £30,000

Benefits

Campus Benefits :

Diversity and inclusion

We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

About CDL Software

The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK. This Policy was last updated in April 2025