End User Technologist

Position Overview :

This role provides customer service-focused IT support in a diverse, global enterprise environment. The position involves working across various technologies and collaborating with multiple business areas to support incidents, problems, and requests.

Primary Responsibilities :

• Identify, log, and resolve technical problems related to software applications and network systems.
• Manage end-point security, including virus, malware, and spam protection.
• Perform installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripherals.
• Maintain network asset management, including inventory and technical documentation.
• Administer and maintain end-user accounts and access rights.
• Identify potential system improvements and changes for consideration and implementation.
• Ensure work is completed within agreed service levels and departmental guidelines.
• Create and distribute progress reports to management as required.
• Perform other duties as assigned to fulfill the job function.

Position Requirements :

Education :

Experience :

Skills Required :

Work Conditions :

About Us :

CIBT is a leading global provider of immigration and visa services, with over 1,600 professionals across 60 offices in 27 countries. We serve 75% of Fortune 500 companies, offering comprehensive services through our brands, Newland Chase and CIBTvisas. We are committed to delivering exceptional service and uphold values of diversity, excellence, integrity, teamwork, and expertise.

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