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Night Guest Experience Call Agent

myGwork - LGBTQ+ Business CommunityCity Of London, England, United Kingdom

30+ days ago

Job type

Full-time

Job description

Join to apply for the Night Guest Experience Call Agent role at myGwork - LGBTQ+ Business Community

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Join to apply for the Night Guest Experience Call Agent role at myGwork - LGBTQ+ Business Community

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This job is with The Ned, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned's Club, a private members' space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.

Do you want to join one of the best places to work in hospitality?

What's the role?

Night Guest Experience Call Agent

Where will you be working?

Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests' time with us special.

What will you be doing?

Excellent customer service is in your DNA, and you'll be providing this to our guests and members
You'll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa
Working overnight starting from 23 : 00 to 7 : 30, usually 2 nights per week.

What can The Ned give you?

Salary of £15.35 / hour (including service charge)

Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast

Exciting learning and development programmes to help progress your career

Exclusive rates at The Ned for staying and eating for you, your family and friends

Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts

Your birthday off after a year of service and more holiday after five years

Paid volunteer day

Refer a friend scheme

Regular social events, including an annual pool party

Employee assistance programme - 24 / 7 advice and support

Reward and recognition initiatives

What you can bring to the role?

Previous experience in similar industry would be beneficial

Good knowledge of Opera PMS

Understanding of Open Table and Sales Force systems

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as a Night Guest Experience Call Agent

lovethened

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Technology, Information and Internet

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Night Guest Experience Call Agent • City Of London, England, United Kingdom