Customer Support Apprentice

Sage Newcastle Upon Tyne, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Support Apprentice role at Sage

Sage Newcastle Upon Tyne, England, United Kingdom

19 hours ago Be among the first 25 applicants

Join to apply for the Customer Support Apprentice role at Sage

Job Description

Looking for an apprenticeship that will provide you with an experience like no other?

Job Description

Looking for an apprenticeship that will provide you with an experience like no other?

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you!

This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.

As well as on-the-job learning, you’ll benefit from five personal development days which you can use to boost your skills and industry knowledge. We also encourage all our colleagues to make an impact in their local communities, by giving them five fully paid days per year to volunteer, fundraise or do other charitable work through Sage Foundation.

What will the programme look like?

At the start of your apprenticeship with Sage you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business, and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Summary of your Day to Day

• Speaking to our customers to deliver a structured solution with confidence.
• Demonstrate and deliver exceptional problem solving and trouble shooting skills
• Ability to ask the right questions to gain an understanding of the customer's business
• Generate leads for our sales department by recommending alternative product / services that could save the customer money and time.
• Think on your feet and quickly research to find an answer for the customer query.

What will make me successful

You will need five 9-4 GCSE passes (including Maths and English) to thrive in this role, and to qualify for the apprenticeship you will be enrolled on to.

To thrive in this role, you will be looking for a future career in this area. But we’re committed to nurturing the talent at our fingertips, so, if you have the 5 GCSE’s but don’t meet all of the entry requirements, don’t let that hold you back from applying. You can belong at Sage, just as you are.

This Apprenticeship programme has a starting salary of £14,000 per annum, rising in line with progression through the apprenticeship scheme.

Does the above sound of interest to you? If so, all there is left to do is apply!

What can I expect from the process?

Apply online with CV

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com .

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

Industries

Software Development

Referrals increase your chances of interviewing at Sage by 2x

Get notified about new Customer Support Specialist jobs in Newcastle Upon Tyne, England, United Kingdom .

Newcastle Upon Tyne, England, United Kingdom 1 month ago

Customer Support Advisor (Fixed-Term Contract)

Newcastle Upon Tyne, England, United Kingdom 4 weeks ago

Gateshead, England, United Kingdom 2 weeks ago

Gateshead, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Customer Service Representative- AI Trainer

Cramlington, England, United Kingdom 4 hours ago

Gateshead, England, United Kingdom 6 days ago

Customer Service Representative - Uncapped Commission

Newcastle Upon Tyne, England, United Kingdom 1 day ago

Wallsend, England, United Kingdom 3 months ago

Newton, England, United Kingdom 3 weeks ago

Ashington, England, United Kingdom 2 weeks ago

Senior operations and customer service specialist

Newcastle Upon Tyne, England, United Kingdom 6 days ago

Newcastle Upon Tyne, England, United Kingdom 2 days ago

Customer Service Representative Specialist - AI Trainer

Birtley, England, United Kingdom 1 week ago

Morpeth, England, United Kingdom 6 days ago

Seaham, England, United Kingdom 15 hours ago

Ashington, England, United Kingdom 2 hours ago

Seaham, England, United Kingdom 1 week ago

Customer Service Representative Spanish speaking

Gateshead, England, United Kingdom 2 weeks ago

Hexham, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 1 day ago

Guide Post, England, United Kingdom 6 days ago

Bedlington, England, United Kingdom 6 hours ago

Newcastle Upon Tyne, England, United Kingdom 6 days ago

Blyth, England, United Kingdom 22 hours ago

Prudhoe, England, United Kingdom 2 weeks ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Blyth, England, United Kingdom 1 month ago

Newcastle Upon Tyne, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr