Telephone Collections Agent

We are recruiting experienced Telephone Collections Agents for our client based in Sheffield S3. These are permanent positions working 37.5 hours over 5 days between the hours of 8am and 8pm Monday to Friday and to include Saturdays. Salary £26,000 plus bonus with a realistic OTE of up to £40,000. Working within a friendly and modern office just outside the city centre, you will be making and receiving calls with customers to arrange payment of outstanding debts. The role will involve-

• Handling difficult conversations in a sensitive and professional manner over the telephone
• Entering accurate records of conversations and agreements onto a customer database
• Following processed and guidelines regarding debt collection
• Working in an open plan, contact centre environment
• Accurately entering payment details correctly first time Requirements for the role
• Previous call centre and preferably collections or credit control experience is helpful.
• Being comfortable working to targets- earnings increase based on achievements.
• Strong IT skills
• Clear and confident communications skills both in writing and over the telephone as well as being happy making telephone calls to customers.
• Critical thinking skills and being able to ask the right questions. Benefits
• Free onsite parking
• Hybrid working- Subject to successful training period and reaching the requ...