Administrator - Payroll Services

Job reference 323415

Pay Services Data Administrator

Salary starting from £24,000 pa but could rise to £26,000 pa dependant on experience and / or relevant qualifications

25 days annual leave plus bank holidays, pension scheme, flexible working patterns

Contract : 12-month fixed term, full time

Location : Royal Mail Sheffield, Sheffield. S98 6HR (Hybrid - 3 days in-office)

Help shape the future of pay operations at Royal Mail.

Are you a strong communicator with a keen eye for detail? Do you enjoy solving problems and supporting others with clear, accurate information? Join Royal Mail as an Administrator in our Pay Services Team and help deliver a first-class experience for thousands of colleagues across the UK.

You’ll be part of a team of 100+ professionals responsible for ensuring every aspect of our employees’ pay and records are handled smoothly—from overtime and bonuses to pensions, tax, and contracts. It’s a fast-paced role with real variety, ideal for someone who thrives on accuracy, service excellence, and making a genuine difference.

What you’ll be doing :

• Supporting employees and internal teams by responding to pay-related queries and requests across multiple channels (email, phone, systems).
• Managing and updating employee data in our payroll system to reflect changes such as absences, benefits, salary adjustments, and tax or pension updates.
• Following detailed payroll processes to ensure we meet all legal, regulatory, and company policy standards.
• Investigating and resolving service issues or errors with a proactive and customer-first approach.
• Contributing to continuous improvement by identifying recurring issues and suggesting smarter ways of working.
• Participating in team meetings, sharing insights, and supporting a collaborative team environment.

You’ll bring :

Extra Benefits

Next Steps

Closing Date : Thursday 3rd July 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses / partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here : https : / / www.internationaldistributionsservices.com / en / about-us /

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