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Operations Coordinator

Operations Coordinator

Dover Street MarketLondon, UK
30+ days ago
Job type
  • Full-time
Job description

An exciting opportunity has arisen for a dynamic, efficient, and experienced Operations Coordinator to join the team at Dover Street Market.

Suitable applicants will be experienced in handling a wide range of projects and ensuring the delivery of a seamless operation across the business.

This role will suit a proactive multitasker who thrives in a fast-paced, high-pressure environment and is comfortable managing multiple projects simultaneously.

Key Responsibilities

Maintenance / Health & Safety :

  • Own the reporting process and ongoing list of open maintenance issues
  • Maintain record of existing vendor details and source new vendors when needed
  • Partner with retail store team to proactively identify and address maintenance or H&S issues
  • Understand in detail the H&S requirements of the office and store and provide full safety inductions for any new starters.
  • Arrange planned and reactive maintenance of retail store and office sites
  • Communication with third-party service providers

Office Management :

  • Provision of office supplies and refreshments
  • Ensure cleanliness and upkeep of the office and functionality of all equipment
  • Reordering and management of all office stationery
  • Main point of contact for building Facilities Manager for any issues, maintenance, etc.
  • Booking of travel in line with the T&E policy for all travelling for the business throughout the year.
  • Contribute towards office improvement or development projects

    • Cost Control :

  • Track spending across all budgets the department is responsible for
  • Create purchase orders and manage the full approval and payment process
  • Review invoices, querying details with vendors or internal staff where necessary
  • Contribute towards budget reviews and spending forecasts

    • Project Management :

  • Proactively support any key projects within the business
  • Engage with and support each function with ad hoc project needs

    • IT Asset Management :

  • Maintain an accurate record of all IT assets issued to employees, including hardware and software licenses.
  • Be the main point of contact for any IT issues including laptops, printers etc.
  • Manage requests for new hardware and software
  • Communication with third party IT partners

    • Profile :

  • Retail experience (essential)
  • A 'can-do' mentality, eager to find ways round obstacles and willing to exploit all the available resources in order to accomplish objectives.
  • A highly motivated and competent individual able to converse with all levels both internally and externally.
  • Entrepreneurial, solution oriented mindset, able to proactively understand and resolve issues
  • A total self-starter able to set the standard through their own professionalism and attitude.
  • Must be resilient, energetic, self-motivated and self-organised with the ability to hit the ground running.
  • Structured and organised, but nonetheless approachable with a flexible outlook.
  • Willingness to work hard within a superfast paced and high-pressure environment to drive the business forward.
  • Flexible approach regarding working hours dependent upon the needs of the business.
  • Advanced user of MS Office (Word, PowerPoint, Excel, Outlook)
  • Experience communicating with existing third-party suppliers
  • Prior responsibility for maintenance and / or health & safety
  • Understanding of purchase order / invoice workflow
  • Methodical and detail oriented
  • Flexibility to adapt to changing demands and priorities
  • Works with a strong sense of urgency
  • Must display a high degree of professionalism, tact and diplomacy including confidentiality
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