Logistics Manager

Our client is a fast-growth e-commerce business, who are scaling rapidly and now looking to recruit a full-time Logistics Manager. The successful candidate will take full responsibility for the company’s logistics operation and also the internal customer services team. We are therefore seeking applications from people who are used to a broad, operational responsibility, managing the customer supply experience.

Key Responsibilities :

• Develop and execute a logistics strategy that supports the business growth and operational objectives.
• Oversee daily logistics operations, including warehousing, inventory management, distribution, warehouse / pick face organisation along with PCA50, Ave call length, Avg answer time, Qty and value of refunds etc.
• Manage and optimise relationships with third-party logistics (3PL) providers and courier partners.
• Implement robust processes to enhance delivery performance and reduce operational costs.
• Ensure full compliance with GDP (Good Distribution Practice), GPHC guidelines, and other regulatory requirements.
• Monitor and analyse logistics and Customer Service KPIs to drive efficiency and service excellence.
• Identify and implement innovative technologies and best practices to enhance logistics operations.
• Collaborate with internal teams (procurement, IT, and finance) to improve supply chain efficiency.
• Define and then Lead, develop, and mentor a high-performing logistics and CS team.
• Manage budgets and forecast future requirements to support business growth.
• Handle risk management and contingency planning to mitigate potential disruptions.

Skills & Experience Required :

If you feel that you have the skills and experience that our client is looking for, please apply today for a fast response. If you have any questions, please contact Stuart Moore in the first instance.

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