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Shift Manager

Shift Manager

GlenshireStirling, Scotland, United Kingdom
23 days ago
Job type
  • Full-time
Job description

Shift Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. Established in 2020, the Group consolidates various business interests across sectors such as Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online, and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we expand our Pizza Hut portfolio.

Reports To : Restaurant General Manager

Hours : 6 - 18 hrs per week

Position Overview :

As a Shift Leader, you are responsible for managing daily operations, ensuring customer satisfaction, and motivating the team. You value collaboration and organization.

Functional Responsibilities :

  • Identify and resolve workstation bottlenecks
  • Ensure all products meet quality standards
  • Oversee preparation of workstations for peak periods
  • Follow and coach others on restaurant safety procedures
  • Gather information on restaurant financial and customer metrics
  • Take accountability for sales growth

Leadership Responsibilities :

  • Lead by example, providing ongoing coaching to the team
  • Communicate effectively with team members
  • Train new employees
  • Supervise team during shifts
  • Handle problems efficiently
  • Learn from mistakes, demonstrating a growth mindset
  • Respectfully coach and direct team members
  • Culture Responsibilities :

  • Promote Yum!’s culture and values
  • Prioritize customer needs
  • Handle customer issues promptly with positive energy
  • Make customer-focused decisions
  • Coach team on resolving customer issues
  • Foster positive relationships with customers and team members
  • Encourage a culture of recognition
  • Educational & Experience Requirements :

  • Experience in food retail or service industry preferred
  • Ability to exceed customer satisfaction expectations
  • Strong communication and interpersonal skills
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