Works Scheduler - Warrington - SUS

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Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award-winning services to the clean water, wastewater, gas, multi-utilities, and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.

About The Role

As a works scheduler, you will be responsible for effectively planning and coordinating the work of our Jetting teams throughout a designated area. Our jetting teams help to maintain the very busy sewer networks that run for miles beneath us; therefore, this is a varied and busy role - organisation and the ability to multi-task are key! You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.

Location : United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.

Hours : Monday to Friday – 40 Hours per week.

Salary : £24,835-£26,915 (depending on experience) per annum.

Responsibilities – But Not Limited To

• Schedule work, in accordance with service level agreements, whilst optimising travel routes to increase productivity.
• Provide customer service to both internal and external customers via telephone and webchat as required – for example, to update customers.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team informed of any ongoing incidents or events.
• Ensure the highest level of customer service is achieved, providing excellent customer satisfaction.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Report safety issues in line with company procedures.

Experience And Qualifications Required For The Role

What You Will Get In Return

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What We Offer

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit it to recruitment.

We are an equal opportunities employer and welcome applications from under-represented members of the community.

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