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Key Holder - Hoka Covent Garden

HOKALondon, England, United Kingdom

29 days ago

Job type

Full-time

Part-time

Job description

Join to apply for the Key Holder - Hoka Covent Garden role at HOKA

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About HOKA

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight.

Part-Time Keyholder, HOKA - Location

About HOKA

At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve. This means that we create and maintain hiring practices that ensure a diverse and representative workforce. Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.

Summary

Our Keyholders are critical to the success of our stores. As a Keyholder, it’s your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of dynamic team and you cooperate to achieve business goals.

Description

As a Keyholder, you create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.

We are looking for Part-Time Sales Keyholders to join us on contracts ranging from 8-24 hours per week.

Core Competencies

Ensure the highest level of customer service possible
Prioritise brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders
Empower team members through communication and recognition
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Maintain knowledge of current trends and styles
Respond to problem situations with professionalism
Think critically to solve problems and approach challenges with agility

Who You Are

A natural communicator who conveys the HOKA and Deckers Brands vision and mission

A motivated team player and self-starter

Excellent team building skills

You have a problem solving mindset and approach challenges with agility

We Would Love To Hear From People With

Previous Retail experience

We are looking for Part-Time Sales Keyholders to join us on contracts ranging from 8-24 hours per week

What We Will Give You

Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program

Uniform Allowance

60% discount off the Deckers Brands’ (HOKA, UGG and Teva) online, and 30% instore discount.

As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

DeckersEMEA

Seniority level

Not Applicable

Employment type

Part-time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion, Manufacturing, and Retail

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