Client Services Administrator

SYNETIQ Winsford, England, United Kingdom

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SYNETIQ Winsford, England, United Kingdom

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This range is provided by SYNETIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team.

In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards.

Key Areas Of Responsibility, Activities & Tasks Involved

• Handling telephone queries received from customers and clients in a polite and professional manner
• Actioning and responding to all customer and client emails promptly and professionally
• Updating user accounts and managing access to our partner portal
• Adding both manual and automated uplift instructions to the system
• Managing client queries received via the partner portal
• Processing both manual and automated clearance of salvage at the request of our clients
• Generating certificates of destruction for salvage which have been scrapped or dismantled
• Dealing with incoming post, including vehicle documentation and keys
• Handling and responding to the issuing body of fines and penalty charge notices
• Assisting our customers with the retention of cherished plates
• Liaising with our site team to coordinate the return of personal belongings
• Assisting our Auction team with issues preventing vehicles being listed for sale
• General office duties including scanning, database updates and filing
• Arranging the collection of customer vehicles and salvage upon request

Here's What You Bring

What We Offer

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

SYNETIQ Ltd trading as IAA UK is owned by industry-leading auctioneer, RB Global. IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Motor Vehicle Manufacturing

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