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Business Support Assistant

Suffolk Jobs Direct CareersIpswich, England, United Kingdom

25 days ago

Job type

Full-time

Part-time

Permanent

Job description

2 weeks ago Be among the first 25 applicants

14,286 actual per annum (equivalent to full time salary of £23,810 pro rata)
22.5 hours per week (Monday, Wednesday, Friday)
Permanent
Reference : 0236
Required as soon as possible

Job Description

Ipswich Housing Action Group (ihAg), Ipswich, Suffolk IP1 2EF

14,286 actual per annum (equivalent to full time salary of £23,810 pro rata)

22.5 hours per week (Monday, Wednesday, Friday)

Permanent

Reference : 0236

Required as soon as possible

Pension 7% contribution, if eligible.

Your role

The Receptionist / Business Support Assistant is crucial in providing a welcoming and supportive environment for visitors and service users at the centre. This position ensures the smooth operation of the front desk and administrative functions, supporting the team in delivering essential services to individuals experiencing homelessness.

Your Responsibilities

greet and welcome service users, visitors, and staff

answer and direct incoming calls, taking messages as necessary

answer emails to the main email address and redirect them to the appropriate person

handle inquiries and provide information about services offered by the hub

input new registrations into the database and update existing records

maintain confidentiality and handle sensitive information with care

perform general clerical duties including photocopying, scanning, and filing

maintain office, laundry, welfare supplies, and order inventory as needed

input and update service user information in the database

assist with scheduling appointments and meetings

provide administrative support to various departments as required

ensure the reception area is clean, organised, and welcoming

oversee the collection, washing, drying, and distribution of service user laundry

handle incoming and outgoing post for service users

prepare and organise breakfast materials for Breakfast By Invitation sessions

ensure all materials are available and set up appropriately for each session

conduct basic health and safety checks at the centre as detailed in the health and safety policy

report any maintenance issues to the relevant personnel.

You Will Need Experience Of

face to face and telephone contact with service users / the public

use of Microsoft-based systems, including Outlook, Excel, and Office 365

data recording and use of a CRM system

handling incoming and outgoing mail

basic Health and Safety processes

Please see the person specification for this role for the full requirements.

About Us

ihAg is a busy local charity supporting people who are at risk of or are experiencing homelessness.

The Advocacy Team provide a daily point of human contact, and support people with the huge range of practical and emotional issues they can face if they are currently homeless, or at risk of losing their home. The Chapman Centre is a homelessness hub for social interaction, practical support and advice.

ihAg is committed to safeguarding and promoting the welfare of people with additional vulnerabilities and expects all staff to share this commitment.

Please note that this post is subject to an enhanced DBS check.

We will offer you :

This is an exciting opportunity for an individual to join our Central Team and work closely with our hardworking and dedicated Advocacy Team.

At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff.

To find out more

Please read the Job Description (docx) , Equality, Diversity and Inclusion Policy (pdf) , Equality and Diversity at Work (pdf) and Recruitment of Ex Offenders (pdf)

For an informal discussion only, please contact Jools Ramsey-Palmer on 07753 316323.

How To Apply

Please complete the Application Form (docx) or visit our website (ihAg) / vacancies for an application pack.

More information can be found on our website and social media about this role and ihAg’s work in general.

Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard , Business Support Co-ordinator, at janice@ihag.co.uk

Closing date : midday, 10 June 2025.

About The Team

IMPORTANT PLEASE READ BEFORE APPLYING

To apply , please follow the application process detailed above.

This job does not have a Suffolk Jobs Direct online application form.

The ‘Apply Now’ button below only allows you to submit a job alert, not an online application.

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

Government Administration

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Support Assistant • Ipswich, England, United Kingdom