Operations Manager

Date Posted : Country :

United Kingdom

Location :

Otis Vantage London 10th Floor Great West Road Brentford TW8 9AG UK.

J ob Title

Operations Manager

Role Overview

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

As an Operations Manager youll p rovide overall leadership for the Provide overall leadership for the Area Managers (repairs or service) and Technicians s including EH&S. Manage above teams in efficient and safe r esource allocation and delivery of excellent Customer Experience.

Daily responsibilities :

• Engage coach and mentor the team of managers. Connecting with them to ensure that KPIs are achieved and to understand frustrations problems and issues coming through from the field.
• Mentor service area managers around customer escalations and how best to engage with a team a field based mechanics / engineers.
• Be the face of the business able to communicate professionally with customers putting them at the heart of what we do.
• Support with P&L management able to direct your team to ensure maximum revenue generation.

Team Management

EHS (activities incl. reporting requirements and potential follow-ups) :

Field Delivery KPIs

OT Financial Growth

Customer

Whats on offer;

What you will need to be successful youll need to be able to demonstrate the following;

Proven track record of delivering operational results.

Experience of operating with the ability to deliver quantifiable results.

Good management experience

Savvy adopter of technology and experienced user of MS Office and app / cloud-based tools

P&L understanding

Apply today to join us and build whats next!.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio .

You may recognize our products in some of the world s most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa a nd the Petronas Twin Towers ! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of a n innovative global industry leader with a resilient business model. You ll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge .

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs .

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do . If you would like to learn more about environmental social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1