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Customer Success Agent

Customer Success Agent

Hospitable.comUnited Kingdom
7 days ago
Job type
  • Full-time
Job description

Type : Full-time

Posted : ~5 days ago

What You’ll Do

  • Provide multi-channel support (phone, messaging, email) to high-value Coinbase customers.
  • Troubleshoot and resolve technical and account-related issues .
  • Take ownership of customer interactions , aiming for first-contact resolution.
  • Actively track and escalate defects , provide feedback to internal teams.
  • Educate users and guide them through Coinbase’s evolving crypto ecosystem .

Who They’re Looking For

  • 1+ year of customer service / support experience, ideally in a fast-paced or technical environment.
  • Strong communication , problem-solving, and relationship management skills.
  • Crypto-curious or crypto-savvy : basic knowledge of blockchain, staking, self-custody , etc.
  • Open to early shifts (from 6 AM) and weekend work due to 24 / 7 nature of crypto markets.
  • Flexible and adaptable to a high-growth environment.
  • Work experience at a crypto exchange or in financial services (banking, trading ops, fintech).
  • Familiarity with Coinbase products , JIRA , Salesforce , Google Apps , or Amazon Connect .

    • Work Culture & Expectations

  • Intense pace with frequent feedback loops .
  • Although remote-first, in-person attendance at team / company offsites is required multiple times a year.
  • Pros of This Role
  • Great fit if you're interested in crypto or already using Coinbase.
  • Solid salary + remote flexibility.
  • Opportunity to level up quickly in a dynamic industry.
  • Backed by Coinbase's strong internal support and global brand.
  • Workload can be intense; not ideal if you prefer structured 9–5.
  • Early shifts and weekend availability are essential.
  • Coinbase hires selectively — make your CV / cover letter stand out by showcasing crypto familiarity .

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    Customer Agent • United Kingdom