Account Manager

We're looking for an Account Manager

Our Account Managers are trusted advisors with the consultative sales skills to explain complex products, convert opportunities, and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, giving you control of the end-to-end customer journey from onboarding to retention.

About us

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities—making their business and the economy stronger as a whole. At iwoca, we help businesses get the funds they need, when they need it, often within minutes.

Since our launch in 2012, we've made several billion in funding available to over 100,000 businesses and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses by continuously making our finance more relevant and accessible through cutting-edge technology, data science, and 5-star customer service.

Our culture

We're expanding rapidly across London, Leeds, and Frankfurt. With this growth, we seek individuals eager to learn on the job, lead projects, and understand that your ideas can impact thousands of small businesses.

Your mission

• Convert customers and maximize revenue, from onboarding new prospects to nurturing existing customers.
• Manage businesses end-to-end through our customer journey, providing industry-leading service by exceeding expectations.
• Build and maintain strong, long-lasting relationships with small businesses. Become an SME and business lending market expert to help them achieve their goals with iwoca's support.
• Adhere to our compliance framework, ensuring fair treatment for all customers.
• Collaborate effectively with teams across iwoca, including Sales, Underwriting, Collections, Quality Assurance, and Partnerships, to deliver the best outcomes for customers.
• Drive business improvements through structured feedback, ensuring an optimal customer experience across all touchpoints.

Requirements

We value smart, humble, motivated individuals who are always seeking improvement. Ideally, candidates will have :

Note : We welcome applications from all qualified candidates, but this position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently.

We prioritize work-life balance through flexible, hybrid working arrangements, allowing you to split your time between office and home.

The salary

In Leeds, the salary range is £30,000 - £37,000 plus bonus (OTE 20%). In London, it is £34,000 - £41,000 plus bonus (OTE 20%). We regularly benchmark salaries to ensure fairness and recognize your increasing value to our business.

Our benefits

We strive to make iwoca a great place to work, offering :

Additional benefits include :

To support continuous learning, we offer :

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