Mortgage Customer Service Advisor – Contact Centre (Fully Remote)

Mortgage Customer Service Advisor – Contact Centre (Fully Remote)

The Recruiter’s Room is hiring a Mortgage Customer Service Advisor – Contact Centre (Fully Remote) on behalf of a client. They welcome applicants with experience in call centre roles.

Position : Mortgage Customer Service Advisor

Location : 100% REMOTE WORKING WITH ALL EQUIPMENT SUPPLIED

Start Date : 7th April 2025

Minimum Requirements :

• High-volume, telephone-based, Customer Service experience (B2C)
• Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 7th April 2025. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don’t have any B2C call centre experience.

Please note : This role will require you to attend all training, which are various dates within your first 7 weeks of your start date. The client will also run full criminal and financial record checks, so if anything comes back from these checks, please make us aware on your application.

Required Documents

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.

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