EdTech Account Manager

Job Description

Are you experienced in and passionate about education? Want to make a difference in children’s lives? A great relationship builder? Able to establish and nurture great partnerships? This might be the role for you!

The company

Based in Northampton, our client is an Education Technology company that produces award-winning reading and writing support software for children of all ages and abilities.

Hailed as ‘the gold standard of literacy software’, their products are used in thousands of schools around the globe, supporting learners with dyslexia, learning difficulties, physical disabilities, and other special educational needs.

The company has been trading since 1991, is active in 23 different countries, and has won 12 prestigious awards. They have moved to a SaaS model and are on a significant growth curve.

The role

You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime.

Day-to-day includes :

Regularly assess customers' needs and usage patterns to ensure they are maximising the usage and value of their subscrip...