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Customer Consultant - Lexus Croydon

Lexus LeicesterCroydon, England, United Kingdom

17 days ago

Job type

Full-time

Job description

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Customer Consultant - Lexus Croydon

Lexus

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Lexus Croydon, Purley Way, Croydon, UK
25,000 - £45,000 yearly
Jun 26, 2025

Customer Service Sales & Customer Consultants Full time

Jemcaare currently offering a fantastic opportunity as aCustomer Consultantto join our business based out of ourLexus Croydon dealership. As aCustomer Consultantwill look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.

You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experiencedCustomer Consultant looking to grow their earning potential in one of the UK best brands.

What we need

Talk and listen to the customer to build rapport and accurately qualify their requirements

Demonstrate the most suitable options to the customer, encouraging them to experience the product

Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process

Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle

Personally, handover the vehicle and introduce the customer to the service team to secure future business

Understand the customer journey experience and be committed to delivering an unrivalled level of customer service

Ensure that the Sales Process is followed in full

Build a relationship between yourself and the service team

Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales

Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales

Complete all administration required, accurately and on time

Deliver excellent service to everyone making sure their experience is memorable

Attend appointments booked by our Sales Enquiry Team

Your Skills

Have previous experience as aCustomer Consultant

Proven track record in sales within aMain Dealerenvironment

A full UK driving licence

Be a self-motivated and ambitious person who is willing to learn

Work efficiently under pressure and towards set targets

Deliver excellent customer service to every customer

Have experience working within a main dealer environment

Be sales driven and money motivated

What we offer

Excellent basic salary

Realistic and uncapped OTE £50,000

Lexusspecific training

Career progression all the way up to General Manager

Bonus scheme based on hitting sales targets

Additional bonus based on upselling and add-ons

Company car

Fun, friendly working environment

Market leading benefits including healthcare, pension, childcare and company lease scheme

Brand

Lexus

Centre Name

Lexus Croydon

Centre Profile

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes. What's next? If you're a professional looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you.

About Lexus

Lexus is a global luxury lifestyle brand that keeps Omotenashi, the Japanese spirit of hospitality, at the heart of what we do.

From the beginning, we were determined to treat customers better than any other car company, treating every customers as they would a guest in their own home.

For over a number of years, Lexus has pioneered and perfected electrification, culminating in hybrid and electric cars that are exciting, efficient and durable.

The ancient Japanese concept of 'Takumi' is essential to all that we do. It applies a subtle human touch to every aspect of Lexus' design and development, whilst keeping passion, spirit and the customer at the forefront of everything we do.

Company Profile

Go to job list

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Retail Motor Vehicles

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