ICT Apprentice

Closes in 6 days (Friday 11 July 2025 at 11 : 59pm)

To support the school’s IT services by assisting in the maintenance, installation, and troubleshooting of IT systems and equipment. The apprentice will gain valuable practical experience and training while contributing to the provision of high-quality digital learning and administrative support throughout the school.

Wage

13,741 to £22,222.20, depending on your age

National Minimum Wage

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Training course Information communications technician (level 3)

Hours Monday to Friday

35 hours a week

Monday 1 September 2025

Duration

1 year 6 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Technical Support

Provide first-line technical support to staff and students, assisting with general IT issues.

Support in maintaining and updating school devices including desktops, laptops, printers, projectors, and tablets.

Assist in managing user accounts, access permissions, and passwords under supervision.

Prepare IT equipment and resources for lessons, meetings, and school events.

Install and test hardware / software, and assist with rolling out software updates.

Systems & Administration

Assist in maintaining accurate inventories of hardware and software.

Log, track, and respond to IT support tickets in line with the school’s service level expectations.

Contribute to maintaining the school’s website and digital platforms (e.g. Office 365) under guidance.

Where you'll work

Burnage Lane

Burnage

Manchester

M19 1ER

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote / F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and / or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote / F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Working towards a Level 3 Information communications technician apprenticeship standard.

Requirements

GCSE in :

GCSE in :

Requirements

Essential qualifications

GCSE in :

Desirable qualifications

GCSE in :

Computing (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.

Skills

About this company

Burnage Academy for Boys is a hard-working and energetic school, and we are currently at a particularly exciting point in our history.It is important to nurture a supportive team right across the school, helping colleagues to deliver the highest quality education for our pupils.Working in education is incredibly rewarding. Many of the benefits of a career in the sector cannot be measured, such as the satisfaction of helping a pupil reach their potential, or the pride in being part of a strong team that consistently goes the extra mile. However, we recognise that it is not without challenge, and staff wellbeing is incredibly important to us at Burnage Academy for Boys. Staff here enjoy a range of benefits, including : - Wellbeing days (one per term) in order to support staff mental health and work life balance.- Access to counselling, financial, legal and personal advice through our free Health Assured Employee Assistance Programme, including confidential 24-hour support.- Supportive CPD-focused appraisal process, led by the appraisee.- A comprehensive in-school mentoring programme for PGCE, ITT and ECTs.- Access to final salary pension scheme.- All Staff Christmas Shopping Day.- EV Car Leasing and Cycle to Work schemes, through a salary sacrifice programme.- Access to BAFB Employee Benefits Platform, giving discount at a range of shops and supermarkets (both online and in-store).- Discounted gym memberships.- Staff Social Events and Treats.- Wellness Services- Flu Jab Vouchers- Free on site parking.

The reference code for this apprenticeship isVAC1000328573.

Apply now

Closes in 6 days (Friday 11 July 2025 at 11 : 59pm)

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