Referencing Team Leader 12 month FTC

Referencing Team Leader 12 month FTC

What will I be doing?

• Work with the Referencing management team and the wider business to continually review our customer proposition and suggest improvements to process
• Identifying and resolving issues within the team, addressing complaints, and ensuring smooth operations.
• Delivering excellent customer service, addressing customer issues, and ensuring customer satisfaction.
• Recognise training needs for individuals and coach and develop the team to deliver their optimum performance, targets and increased productivity
• Motivate and inspire the team to achieve targets through effective leadership, utilising the employee engagement survey and staff morale survey to demonstrate improvement
• Deliver agreed monthly service levels through effective resource management and supporting the department line balancing where required
• Deliver a monthly team quality score of at least 85%
• Ensure that team members are kept up to date with product and procedure changes and are informed of the objectives and standards expected by the company
• Facilitate motivational and inspirational team huddles / team meetings to discuss current issues, provide updates and to build and motivate the team to work as one unit
• Hold effective and developmental monthly 1 to 1 meetings which include setting and monitoring SMART objectives
• Collaborating with other departments and teams to ensure seamless operations and achieve shared goals.

As well as a competitive salary we also offer the following benefits

This is an office based role at our head office in Lincoln.

REF-222 229

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