Field Team Leader

Please note this role requires travel and therefore a fully expensed van is included.

As the UKs largest fibre-only network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.

What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!

Joining us as a Field Team Leader

This is a key leadership role where youll be responsible for driving high standards across fibre quality and installation activities. Youll lead and develop a team of Fibre Quality Specialists ensuring safety compliance and performance are embedded in everything we do. Working closely with internal departments and external partners youll take ownership of delivering right-first-time outcomes for both business and residential customers. This is a fantastic opportunity to shape the quality of our network and play a vital part in delivering exceptional customer service.

Youll receive a competitive salary a company vehicle a performance-related bonus and a range of benefits to support you across your financial physical and mental wellbeing.

This is some of what you can expect to be doing :

Leading and motivating your regional team to deliver high-quality installation maintenance and repair activities

Conducting quality audits on installations civils fibre repairs PIA repairs and vehicles

Resolving complex and non-standard issues to ensure a right-first-time approach

Managing escalations and complaints from initial contact to resolution in line with KPIs

Driving a culture of safety through audits compliance checks and continuous improvement

Collaborating with internal teams and external suppliers to deliver strong operational outcomes

What youll bring to the role

With strong fibre expertise and the ability to lead coach and drive performance youll also have :

Proven leadership and team management skills with a track record of delivering results

Extensive fibre knowledge including FTTx splicing (single to 288f) blowing and maintenance from FEx to distribution

Experience with OTDR / IOLM testing and diagnosing network faults

Ability to manage customer relationships and de-escalate complex issues effectively

Strong communication skills with confidence engaging customers suppliers and internal stakeholders

Working knowledge of Microsoft Office tools to support reporting and tracking

Diversity Inclusion & Belonging

Were a Times Top 50 Employer for Gender Equality. Were endorsed by  WORK180 and were a partner of  Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out  The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.

Qualifications : NRSWA LA & S1

SA001a Overhead Safety / SA002 Underground Safety

Openreach PIA S7

Health & Safety Training (EUSR)

UK Driving Licence (Cat B held for 12 months no more than 6 points)

Additional Information :

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!

Remote Work : Employment Type :

Full-time

Key Skills

Hyperion,Acquisition,Asset,ABAP,Basic,Activex

Experience : years

Vacancy : 1