Front Office Manager

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be3meeting rooms and direct connectivity to the London Olympia Convention Centre.

Duties and responsibilities related to the Front Office Manager role

• Support the Operations Manager in the smooth running of the department
• Coaching, training and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team
• Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
• Monitor the financial performance of the department and identify new ways of maximising revenue
• Recruit new members of the team, including sourcing, interviewing, and selecting qualified candidates to join the department
• Support with administrative duties such as preparing the rota and submitting payroll information

About you

Previous experience in hotel front office management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.

Benefits of the Front Office Manager role include

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps : Apply today for this Front Office Manager role and start your journey with Hyatt Hotels!

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