Talent.com
This job offer is not available in your country.
Enterprise IT Support Engineer

Enterprise IT Support Engineer

RaisinManchester, England, United Kingdom
13 days ago
Job type
  • Full-time
Job description

Team

As Enterprise IT Support Engineer you will be part of an international and dynamic team with members located in Berlin, Frankfurt / Main and New York, supporting Raisin users globally.

Team

As Enterprise IT Support Engineer you will be part of an international and dynamic team with members located in Berlin, Frankfurt / Main and New York, supporting Raisin users globally.

The main task of the team is to provide high quality IT support including IT hardware and to provide the right access and tools to enable users to work securely wherever they are.

The team also administers the main corporate applications, such as Confluence, Jira, Slack, Miro, Office365, and control the access rights to other applications.

Your Responsibilities

  • Hardware support as our only team member on location in Manchester
  • Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
  • Ensure all meeting rooms and office desk setups are up to date and working through periodic testing.
  • Roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules.
  • Prepare returned equipment for re-use using high sanitization / hygiene protocols.
  • IT Support
  • Help Raisin employees to work efficiently and productively.
  • Manage the resolution of all incidents / tickets, per respective SLA processes and guidelines, supporting local and remote employees.
  • Kind, considerate and patient service.
  • IT on-boarding session for new employees helping with first setup and steps.
  • Collaborations Applications / Services
  • Administration and configuration of the central collaboration tools (Jira. Confluence, Slack, Miro etc.)
  • Provide support and documentation on how-to use the services.
  • Creation of Knowledge Base articles to enable faster and better self-service approach.

Your Profile

  • 3+ Year experience in an IT Support or Service Desk role.
  • Proven experience in the IT support field on a heterogenous environment (MacOS, Windows)
  • Very good operating system knowledge on MacOS and Windows – especially in solving user and machine configuration problems. Linux is a plus.
  • Able to manage incidents and tasks within SLAs.
  • Ideally experience with Jira Service Management as a ticketing system.
  • Excellent communication skills - ability to explain to and guide both technical and non-technical users.
  • Able to collaborate remotely aligned and autonomously.
  • Strong creative and analytical thinking.
  • Bachelor’s degree (or equivalent experience) in information technology or computer science.
  • Fluent English (German is a plus).

    • Join our mission, join our team - and grow with us!

    At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

    As part of the Raisin UK team, you benefit from :

  • Employee Development Budget of £1,700 and 4 full training days per year.
  • Access to Babbel for continuous learning.
  • Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
  • We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
  • We offer 28 days + Bank Holidays of holiday a year.
  • One day birthday leave and gift voucher to celebrate your birthday.
  • We offer you a company stakeholder pension with a minimum employer contribution of 5%.
  • The opportunity to experience our annual retreats in exciting European cities and other team building events.

    • About Us

    Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

    Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

    Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

    We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

    At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

    In total, we have 7 offices across the world : Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

    We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Referrals increase your chances of interviewing at Raisin by 2x

    Get notified about new Information Technology Support Engineer jobs in Manchester, England, United Kingdom .

    Manchester, England, United Kingdom 1 week ago

    Manchester, England, United Kingdom 3 months ago

    Stockport, England, United Kingdom 1 month ago

    Manchester, England, United Kingdom 1 month ago

    Manchester, England, United Kingdom 1 week ago

    Senior Information Technology Support Engineer

    Manchester Area, United Kingdom 18 hours ago

    Stockport, England, United Kingdom 1 day ago

    Hattersley, England, United Kingdom 2 weeks ago

    Warrington, England, United Kingdom 2 weeks ago

    IT Infrastructure Support – Macclesfield

    Macclesfield, England, United Kingdom 2 weeks ago

    Manchester Area, United Kingdom 3 days ago

    Stockport, England, United Kingdom 6 days ago

    Warrington, England, United Kingdom 2 weeks ago

    Sowerby Bridge, England, United Kingdom 1 week ago

    Clinical IT Support Specialist, Cardiac Services UK

    Manchester, England, United Kingdom 1 week ago

    Wythenshawe, England, United Kingdom 4 months ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    It Support Engineer • Manchester, England, United Kingdom