Regional Operations Management Lead (UK)

What will I be doing?

• People Management
• Managing a team of 3-5 Regional Managers.
• You will continually assess resourcing distribution across your market, reviewing volumes across your team.
• You will keep your team engaged and motivated through clear career development plans, coaching and mentoring.
• You will hold your team accountable for performance in their regions, holding performance conversations where appropriate.
• Operational Management
• You will be responsible for performance in your market, including keeping RMs accountable for actions to improve performance and profitability.
• You will maximise operational and financial performance, focusing on client needs and reducing client churn. You will work closely with the Revenue function to understand client requirements, supporting on client meetings through analyses and reporting if necessary.
• You will own and drive initiatives that will focus on reducing costs in your market, whilst optimising your performance metrics.
• You will analyse your RMs performance, using data to identify opportunities to improve our Quality of Service, including ensuring that we meeting our budget and cost objectives.
• Growth
• You will highlight areas of opportunity for the Revenue Team through insights received from your RMs and couriers in your market.
• You will develop new processes and optimise existing ones that will contribute to higher margins.
• You will be the key POC for the Revenue team when new clients are launching in your market, and you will facilitate and coordinate playbooks for successful launches (in collaboration with Ops Strategy).
• Continuous Improvement
• You will foster a culture of continuous improvement and innovation, through constant evaluation and review of our operational processes.
• You will be responsible for co-creating, implementing and overseeing execution of Operational SOPs and Operations Playbook Standards.
• You will work with the Tech team and Operational Strategy to design, create and implement new tools and features.

What do we need from you?

The stuff you wanna know

Current benefits include :

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status