Opportunities we offer
If you are looking to work in an environment where the importance of team spirit is valued highly, where safety of staff is of primary importance and where you are encouraged to enhance your skills set, then we have many opportunities available throughout Europe.
At TIP Trailer Services we are constantly investing in the latest IT technology & training, ensuring you have the right equipment and skills to best serve our customers.
Are you passionate about supporting a world class team? Are you focused on 100% satisfied customers? If so, TIP has a great opportunity for you.
Responsibilities : Profitable Growth
The CSM needs to manage the planned margins / CV.
- Achieve the planned margins / CV
- Manage margins to identify improvements and execute on Margin Improvement Plans, by facilitating quarterly basis Contract reviews
- Develop action plans to fix if margins are missed
- Identify vendor insource opportunities
- Create and maintain service level agreements per customer for vendors
- Identify internal and external process improvements
- Achieve targets on Cost Per Maintained Unit On Rent according to operation plans (Long Term Lease).
World Class Customer Service
The CSM needs to manage the execution of the accounts.
All rates are accurate and up to date in business applications, making sure the correct account is usedDefine and execute action plans from customer visitsCreate and maintain contracts, own actions to drive margins, improve service delivery & KPI’sExecute & maintain the Statement of WorkDelinquency management & review with credit control as appropriateExecution of Asset Management related tasksResponsible for creating, analysing and delivering KPI dashboards during customer review meetingsThe CSM needs to demonstrate understanding and drive improvements of customer satisfaction.
Happy calls or monthly / quarterly visits for customers in portfolioIdentify and drive operations improvementsComplaint management - identify trends and improvementsCredit notes trend analysis and improvements – drive credit notes toCompliance Management
Ensuring the business meets customer and legal legislation for servicing and Ministry of Transport testEnsure all service dates are accurate and up to date in business applicationsEnsure all paperwork is received and uploaded in business applications.Leadership
The CSM is responsible to lead and coach the team and needs to be able to connect other departments in order to achieve mutual goals
Ensure a personal development plan is created and follow up is ensured for teamFacilitate team meetings dependent on needs where appropriate (weekly, monthly, quarterly)Facilitate two G&O / competency review meetings with direct reportsIdentify team training requirementsDevelop new opportunities to grow Assets Under ManagementResponsible for regular reporting on relevant data to other departmentsManage balance between quality standards and budget restrictions. Actively seek opportunities for cost control through enhanced efficiency and process improvement. Manage budget, allocate resources accordingly, and document clearly and to required standard. Effectively utilise all data available to identify and improve key operational metricsWhilst the above outlines the main duties of the post, the list is not exhaustive, and duties may need to change in the light of future developments or as directed by management and business needs.
Qualifications / Requirements :
Relevant work experience with proven management experienceUnderstanding of service level agreements and key performance indicatorsRequired Competencies
Able to influence across business function with confidence and assertiveness - internal and external. Contributes actively to building relationships in the team, being effective in any team setting or roleAble to negotiate to achieve desired outcomesCreates and implements processes / solutions with customer viewpoint and impact in mind. Proactively communicates with customers and uses feedback to improve services, products and relationshipsUnderstanding services and products and added value for the customer. Knowledge of the market, industry, innovations and new developmentsChallenge and improve business Standard Operation Procedures and innovate ideas to drive productivityDeliver performance against targets and budget. Identify overruns / deviations against targets and budgetConvince internal and external customers on different levels regarding TIP’s added value in order to strengthen professional relationships. Excellent presentation skills. Communicate in an effective manner both orally and writtenAble to multi-task through prioritising and organisation of tasks. Uses business systems to effectively manage the flow and storage of information. Uses business administration procedures and processes to complete all administrative requirements. Uses business IT systems efficiently to extract, analyse and record relevant data. Deliver priority management for the team. Identify ways to improve time management. Ensure all tasks are completed in a timely manner. Set deadlines & ensure deadlines are met. Able to delegateIdentify and access different information resources effectively. Determine relevance of information and identify critical elements. Ability to interpret large amounts of information as well as complex or ambiguous information. Interpret data and draw conclusions within wider context. Able to think laterally about new or unusual information. Demonstrate reason and logic. Use analysis to inform decision making in an objective and professional mannerDefine, develop and improve / simplify internal and customer related processes by translating actual working methods into clear and realistic process maps. Identify and challenge bureaucratic / non-value added processes. Respond and initiate change in the workplace. Understand and accept the personal impact of changeProvide leadership for the team. Understand TIP’s strategic direction and the implication for the own area. Understand development requirements for people, process and structures to achieve objectives. Communicate direction effectively to staff; generate commitment and motivation. Demonstrate resilience and breadth of vision when implementing change. Ability to make decisions and respond to issues with an understanding of the strategic context. Able to make decisions based on clear understanding of challenges and processes, in order to reach rational business decision. Communicate decisions quickly and efficiently to all key constituents. Able to know when to escalate. Ability to give and receive feedback. Motivate self with the ability to energise others through clear and consistent message. Identify development opportunities for teamAble to recognise proactively signals from customer to ensure TIP continues to deliver solutions for the customer. The ability to think clearly and make good commercial decisions, keeping in mind the business strategy.Benefits we offer
Company pensionPrivate healthcare25 days holiday plus bank holidaysGenerous referral programmeLife assuranceAnd many more!TIP Trailer Services employs staff at more than 136 locations and at more than 72 maintenance facilities throughout 17 European countries and Canada. Our employment opportunities are diverse and available at a variety of locations.
TIP is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals.
Hiring is subject to background check.