Order Desk Coordinator - 12 month FTC

Order Desk Coordinator - 12 month FTC, Manchester

Client : CityFibre

Location :

Manchester, United Kingdom

Job Category : Other

EU work permit required :

Job Reference :

28015e9662d3

Job Views : Posted :

29.06.2025

Expiry Date : 13.08.2025

Job Description : Job Description

This role is fully office based. We operate a shift pattern across a 37.5 hour working week, between 8am-8pm Monday to Saturday.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as aOrder Desk Coordinator - 12 month FTC

You’ll be joining our fast-paced Customer Division, playing a key role in the coordination of orders throughout the full delivery cycle. You will work closely with internal delivery teams to ensure smooth communication, timely updates and an exceptional customer experience. If you enjoy problem-solving, thrive on structure and have a keen eye for detail, this could be the perfect fit.

You’ll receive a competitive salary , a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing :

• Coordinating and supporting all in-flight customer orders through to successful delivery
• Maintaining accurate and up-to-date records in Salesforce and internal trackers
• Working closely with delivery teams to manage communications and updates for delayed or live orders
• Responding to customer queries and providing timely, clear updates
• Helping to ensure every customer receives a smooth and positive experience

What you’ll bring to the role

You’ll be a confident communicator with a background in administration or coordination and experience in a customer-facing environment. You’ll also have :

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed byWORK180and we’re a partner ofDiversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check outThe CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 29 / 06 / 2025 by TN United Kingdom

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