Customer Success Manager

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River Valley Technologies delivers award-winning tech solutions to academic publishers, enhancing user experience and streamlining workflows. Our mission is to accelerate the communication of research by automating the publishing process with intuitive platforms. With 35 years of experience, we offer systems like RVRite for online authoring and XML creation, ReView for peer review, and RVHost for publishing. Headquartered in London, we support clients across EMEA, North America, and Asia.

Role Description

This is a remote role for a Customer Success Manager to join our growing team. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships with clients, and onboarding of new clients. Daily tasks include analyzing customer needs, developing strategies to improve customer experience. This is a multi-faceted role to ensure continuous product improvement - feeding back customer requirements and industry developments to product teams and products development roadmap.

• Deep understanding of workflows and technology requirements of scholarly publishers and societies
• Strong Analytical Skills
• Experience in Relationship Building and Customer Service
• Excellent communication and interpersonal skills
• Dynamic thinker and ability to work independently
• Experience in the tech or academic publishing industry is essential

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Industries

Business Consulting and Services

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