Bluewater Pkwy, Dartford, Greenhithe DA9 9ST, UK Req #2543
03 July 2025
At New Look, we believe in fostering a dynamic and inclusive workplace where our talented colleagues thrive and grow. We’re committed to recognising and developing internal talent, harnessing the potential of our team.
As a dedicated member of our New Look family, you’ve already gained invaluable knowledge, lots of transferable skills and a unique understanding of our brand.
If you’re looking to expand your skillset and further your professional career with us, apply today. Your next career move could be just a click away!
Job Description
Job Title : Area of Business :
Retail
Reporting to : Deputy Manager
Direct Reports :
Store Team / Supervisors
Job Purpose
The Sales Manager will assist the Store & Deputy Manager to lead the team in supporting to deliver an Omnichannel acquisition and customer experience, within the customer catchment / geographical area
This position provides guidance to the respective store teams to make a positive difference to our customers, teams and profitability of the store
The Sales Manager role is responsible for fostering an inclusive culture that is aligned to our brand vales : Customer Obsessed, Play to Win, It Starts With Me and We Are One
Accountabilities & Responsibilities
CUSTOMER
- Assist the Store & Deputy Manager in deliveringa seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
- Coachand develop the team and Supervisor population on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trust, giving them the confidence to play with styles and ideas in fashion
- Maintain inspiring visual journeys in store, tailoring layout, merchandising, windows and mannequins to reflect the local market and customer
- Embed the Service Promise of Easy / Smile / Care, by making it part of the in-store ethos and led by the Management Team
- Capture customer feedback through VOTC and act upon the opportunities it highlights, to deliver best in market experiences
- Ensure all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
- Support in delivering effective deployment of the team so that our customers’ needs are met
- Recognise team members for delivering a fantastic customer experience and share successes across the Territory
- Actively support our charities and communities to ensure positive local impact in the areas in which we operate
TEAM
Promote a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teamsWork with the Store Management team to create an environment in which team engagement is optimised, feedback is sought and acted upon, and lead on well-being initiativesRole model our Values and ensure our Teams workwith them in mindSeek out opportunities for self-development; this is as important as that of your TeamsResponsible for effective resourcing and scheduling - this underpins operational success and strong team engagementCoach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customersNurture, develop and grow our top talent to ensure we retain best in market and form clear career pathways for our teams, along with Territory successionSupport the Store team through any change, have great communication skills and a willingness to adapt at pace in a changing environmentAid the Store Management team in creating a culture that rewards and recognises both individual and team strong performanceAware of key people policies and procedures, which allows performance issues to be proactively identified and managedEnsure the team are fully trained to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S proceduresGROWTH
Have a full awareness of store targets and OKR measures and utilise all reports to seek out and highlightopportunitiesExecute Trade Activity to a high standard, with conversion opportunities maximised and markdown reduction a key focusWork alongside the Store / Deputy Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximisedEnsure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awarenessUse omnichannel customer data, commercial data and local knowledge, highlight andsupport the Store / Deputy Manager to make informeddecisionsEnsure the 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficienciesPartner theStore / Deputy Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude towards minimising costsAlways deliver exceptional legal operational compliance, ensuring the team understand their roles and responsibilitiesEffectively manage payroll spend within budget and company guidelines. Ensure resource is planned to deliver store operations with a degree of flexibility to reactOKR’S / Measures
Sales & EBITDA - Team Engagement - Improvement in customer experienceCustomer Acquisition - Process ManagementBehaviours, Knowledge & Experience
Advocate inclusion, building an environment that encourages and celebrates people for their individualityAn understanding of customer demographic within their market catchmentExperience in effectively leading a team who support one another and deliver resultsRole model an omnichannel culture to their respective teamsDemonstrates strong and effectiveleadershipp skillsEncourages a healthy work life balance, supporting their team to do the sameRole models our values and takes a proactive approach with own self-developmentCommercially aware to deliver and exceed OKR's and key objectivesRecruitment,Performance Management and TrainingKey Relationships
Deputy ManagerStore ManagerTerritory Support ManagerTerritory LeaderPeople, H&S, Loss Prevention & VM StakeholdersWhy New Look?
The amazing people, the fashion , the benefits – there are so many reasons to love working at New Look.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
Apply today or contact a member of our Talent Acquisition Team for more details about the role.
Bluewater Pkwy, Dartford, Greenhithe DA9 9ST, UKJ-18808-Ljbffr
