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Senior Account Director / Account Director

EmotiveLondon, England, United Kingdom

8 days ago

Job type

Full-time

Job description

Senior Account Director / Account Director

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Senior Account Director / Account Director

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We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated

award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values – INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT – that underpin who we are and the positive culture of our team.

Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate, and healthcare PR specialist, Beyond PR.

ROLE

We are seeking an experienced Account Director or Senior Account Director to join our Client Services team, working with a defined cluster of Global and EU clients. You will take responsibility for the growth of a portfolio of accounts, taking ownership of the Emotive relationship with key clients and senior-level stakeholders. In our agile and autonomous structure, you will lead and manage a team of talented client services colleagues who are all driven to transform lives by inspiring change that has a positive impact on people’s health. You will have oversight to manage the planning and delivery of account activities and programmes to the client’s satisfaction, ensuring delivery is on time and within budget. Alongside our senior medical and brand strategists, you can also play an active role in business development with both new and existing clients, including leading pitches.

KEY RESPONSIBILITIES

Demonstrate strong financial acumen across accounts and ladder this down throughout your Client Services team
Deliver forecasting for your portfolio to leadership with accuracy and foresight, maximising opportunities and minimising risks
Demonstrate knowledge of the overarching business targets and goals for Emotive, delivering on key financial KPIs

Exemplary client relationship management :

Maintain a trusted core relationship with lead clients and have complete control of the accounts you oversee, being able to anticipate their needs

Have in-depth knowledge of client plans and strategic imperatives for the upcoming year and provide high-level support / planning to help them reach their goals

Planning and strategy :

Own and maintain client expansion plans for your portfolio, presenting these to leadership with clear strategy and future timelines

Support the team to explore opportunities for business development and growth for Emotive

Proactively lead the delivery of proposals and pitches, as required

Lead strategic workshops and support clients in the development and delivery of their strategic plans

Project management :

Expect to take on and manage any project to the gold standard, re-routing where required to ensure timely delivery, budget adherence and high-quality outcomes

Support the team in overcoming challenges

Be proficient in driving digital projects and Veeva systems (Veeva CLM, Veeva email, website development)

Therapeutic area expertise :

Have extensive knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news and press releases.

Internal collaboration :

Collaborate effectively across departments within the agency, maintaining confidentiality and providing support at all levels

Provide exemplary management and support to your account teams, creating a trusted environment

Confidently manage any day-to-day issues and proactively bring solutions to leadership when needed

Agency values :

Uphold the Emotive values in all aspects of your role

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Proven experience as an Account Director within a medical communications agency

Bachelor's degree in life sciences, communications, marketing or a related field

Exemplary understanding of medical communications, healthcare regulations and industry guidelines

Excellent project management skills, with the ability to handle multiple accounts simultaneously

Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders

Strategic mindset, capable of providing innovative solutions and strategic guidance to clients

Ability to travel for client meetings, conferences and industry events, with appropriate visa certifications

OUR REWARDS

25 days annual leave + bank holidays + 3 days off for Christmas + Birthday day off

Enhanced maternity and paternity policies

6 weeks paid sabbatical after 5 years of service

Life assurance

Private medical insurance

Pension (up to 7% matching employee / employer contribution)

Support and well-being services

We look forward to hearing from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Pharmaceutical Manufacturing

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Account Director • London, England, United Kingdom