Customer Service Representative (1 year FTC)

At Quaker Houghton we are experts in the development production and application of chemical specialties process fluids lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today we have a global presence with our corporate headquarters located in Conshohocken PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

As a Customer Service Representative you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.

Tasks

What will you do

• Communicate daily with customers internal departments and affiliates so customer expectations are met.
• Prepare and manage requests for quotations.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as : SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.

Requirements

What are we looking for

Were looking for a proactive detail-oriented team player with excellent communication skills and a customer-first mindset. The ideal candidate will have :

A bachelors degree or equivalent experience.

Prior experience in a similar customer service role ideally within an international industrial or manufacturing environment.

Strong interpersonal and organizational skills.

A proactive attitude with the ability to set priorities take initiative and adapt to changing needs.

A collaborative approach and a good sense of humorteam spirit is important to us!

Fluency in English (professional level) is essential; German language skills are a plus.

Benefits

Whats in it for you

About Us

We are the global leader in industrial process fluids present in 40 countries continually improving and innovating so the worlds steel aluminum automotive aircraft machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100 locations our chemists engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently even more effectively whatever comes next.

Our values : Live Safe Exceed Customer Expectations Drive Results Embrace Diversity Do Great Things Together Act with integrity.

Our core values embody who we are as a company guide our decisions and inspire us. Our commitment to these values in words and actions builds a safer stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 25000 - 26500