An excitingopportunity to be a part of our forward-thinking community-based NHS provider.We are looking for motivated individuals who are looking for a more involvedand interesting role than your standard administration job. You will beresponsible for patient administration for our team of therapists. This is animportant and rewarding role as the admin team is the first point of contactfor people seeking help with their emotional health and you can make a realdifference in the delivery of our treatment and waiting times. You would berequired to liaise with patients, GPs, therapists, and external agencies andwill join a well-established team with a genuine care for their staff andclients. The post would suit someone looking to make a difference in anadministrative career or perhaps looking for experience to progress theircareer into therapy. DHC Talking Therapies is a fast moving, dynamic, yetcaring environment in which to work. If you are looking for a challenge thatis both rewarding and offers the potential for development, then we wouldlove to hear from you.
Main duties of the job
Asuccessful applicant should possess excellent communication skills and provenorganisational skills. It is essential that you possess good administration& IT skills. Previous experience in a health or care environment would beideal but not necessarily required, however you will be hard-working andcommitted with a genuine interest in helping people.
About us
DHCTalking Therapies is a patient focused and pro-active community-based NHSprovider with strong links to both GPs and our colleagues in DHC's physicalhealth services. We have an excellent reputation for aquality and well-run service with great recovery rates as well as greatClinical supervision and CPD. We have a strong commitment to delivering highquality community-oriented services, and to working in partnership with serviceusers, carers, health and social care agencies and voluntary agencies.
You willbe part of a supportive and experienced team, covering a range of modalities,who value staff wellbeing and development.
Job responsibilities
JOB SUMMARY
Provide administrative support to the Talking Therapies team and being a key role in supporting the therapy team. Using own initiative, managing, prioritising, planning and organising own time, using extensive knowledge, skills and experience. Accurately co-ordinating information to expedite the continuing care of the patients. Responsible for the continuance of the service in the office, maintaining the highest standards of data quality to the mutual benefit of the patients and DHC.
It is essential that the post holder exercises initiative and independent judgement whilst always maintaining a high level of confidentiality and diplomacy. In addition, the post holder is co-responsible for managing, maintaining and administering various data sources, which may include waiting lists, caseloads, or clinical reporting. Responsible for ensuring accurate data is recorded for national target requirements.
This is primarily a client facing role, you will be part of a team responsible for processing and screening all referrals into the service as well as managing the day-to-day queries and waitlist management of our clients meaning you can have a real positive impact on the care and experience our clients receive.
ROLE OF DEPARTMENT
The post holder is expected to work accurately under pressure with the ability to manage and prioritise their own workload and that of the department; providing and receiving information which may require tact, diplomacy and persuasive skills as there may be barriers to understanding either due to a cultural difference or knowledge of the process.
The primary purpose of this post is to actively manage the administrative processes of the IAPT service to ensure all the relevant documentation is in place, ensuring a smooth and efficient service for patients throughout their treatment by DHC.
KEY WORKING RELATIONSHIPS
Therapists and other medical staff
Administration staff
Patients & Relatives
Local authorities
Please Note : This list is not exhaustive as the Post Holder is required to communicate with a wide range of externalinternal departments and agencies at all levels.
DUTIES AND RESPONSIBILITIES OF THE POST
ORGANISATION
COMMUNICATION
INFORMATION
WORK SETTING AND REVIEW
To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.
Be able to work with a degree of autonomy, which comes from experience .
Work to objectives as set by the Service Manager.
INDIVIDUAL RESPONSIBILITIES
SPECIAL CONDITIONS
1. Undertake other administrative duties as required, which are commensurate with the nature of the post.
2. This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.
3. Show due diligence in the adherence to and perpetuation of DHC policies and procedures.
CONFIDENTIALITY
The post holder must maintain the confidentiality of information about patients staff and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.
INFECTION CONTROL
In order to comply with the Health and Social Care Act 2008 : code of practice on the prevention and control of infections and related guidance (2015)it is the responsibility of every member of staff to prevent and control the spread of infection following DHCs infection control policies. These are available on the intranet in the document library under clinical policies and guidelines, infection control.
HEALTH AND SAFETY
All Managers have a general accountability for ensuring, so far as is reasonably practicable, the health, safety and welfare of the employees under their direction at work.
EQUAL OPPORTUNITIES
DHC has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination.
Person Specification
Knowledge
Skills and Aptitudes
Experience
Other requirements
Qualifications
Personal Circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
J-18808-Ljbffr
Patient Administrator • United Kingdom