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Customer Service Administrator
Options Resourcing LtdUnited Kingdom25 days ago
Job type
- Permanent
Job descriptionProcess orders / contracts for new customers and / or follow-up on contracts for existing customers. Make decisions about extensions to contracts and amendments. Look after new customers and existing customers. Review order quantities and factors relevant for a customer's profitability. Prepare and manage customer data. Service activities once delivery has taken place. Communicate with the customer in writing and on the phone. Handle the escalation list, take into consideration the criteria of customer focus and adding value. Review invoices and process any corrections that may be required. Work together with Accounting to create invoices. Process cancellations and forward onto other departments. Previous experience in a similar role Excellent communication skills both written and verbal Meticulous attention to detail Ability to multi-task Proficient in the use of MS Office packages including MS Excel Excellent time management and organisation skills Friendly and personable personality
Are you a Customer Service Administrator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?
An amazing opportunity for a Customer Service Administrator to join a fun and friendly organisation based in Coleshill.
Benefits :
- Salary up to £27,000
- Permanent role
- Holidays : 23 + 8 bank holidays
- Location : Coleshill
- Hybrid available : 4 days office based, 1 day home based
- Free Parking
Responsibilities :
Skills / Experience required :
If this sounds like you, please apply today!
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Customer Service Administrator • United Kingdom