Receptionist Full Time

Job Description

Are you an enthusiastic, customer-focused professional looking to grow your career in hospitality? PREMIER SUITES Reading is seeking a full time receptionist to join our friendly team. This is an exciting opportunity to work in a dynamic environment where your contribution truly makes a difference.

The Property

Located in the heart of Reading, Premier Suites is comprised of 41 modern and beautiful apartments designed for the comfort of leisure and corporate guests.

Our team look after our guests to ensure that they feel welcome and at home during their stay.

About The Role

What You’ll Do :

Greet and welcome guests in a warm, professional manner

Handle check-in and check-out procedures efficiently

Manage phone and email enquiries accurately and promptly

Use hotel systems such as Opera and Room Cloud (training provided)

Respond to guest queries, complaints, and special requests with care

Maintain a strong knowledge of our services and property features

Support reservation processing, billing, and admin tasks

Contribute to a positive guest experience from start to finish

What We’re Looking For :

Minimum 1 year of experience in customer service (hospitality preferred)

Strong communication skills, with fluent English (spoken and written)

Confidence using Microsoft Word and Excel

A positive, solutions-focused attitude

Organised, reliable, and detail-oriented

Able to work well both independently and as part of a team

Why Work With Us?

Competitive salary and benefits

No late-night shifts – we are not a food & beverage or events property

Supportive team environment

Access to a wide range of online training courses via our Eureka platform

Flexibility for further education or personal development

Be part of PREM Group , a Great Place to Work certified employer in the UK, Ireland's 7th Best Place to Work (large company category) and the Best Hotel Group for three year's in a row in the Failte Ireland's Employer Excellence Awards.

Ready to take the next step in your hospitality career?

Apply now and join a team that truly values your contribution.

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Desired Criteria

Required Criteria

Closing Date Tuesday 12th August, 2025