Customer Reservations Advisor / Service Bookings Team

Are you a confident, considerate and patient person? Do you enjoy getting into the detail of a problem in order to find a solution, and in doing so, actually help someone?

Sandal Huddersfield has an opening for a Customer Reservations Advisor. Applications will only be considered if your have experience within a call centre environment and / or the motor trade.

This position is ideally suited to someone who is outgoing, follows procedures and thrives in an environment where providing exceptional customer service is the number one priority.

As a member of our small professional team, you will be responsible for :

Supporting predominately the Aftersales team with inbound and outbound service and repair request calls to our customers

Effective enquiry management

Cleansing and updating the database, accurately recording customer information

Identifying prospect and sales opportunities for the Service team

Your customer advisor experience should be comprehensive, ideally telephone based, but not necessarily in the motor industry, although an understanding would be a definite advantage.

This role involves working closely with both our Huddersfield and Wakefield Aftersales teams to ensure our business potential is maximised and we exceed our customers’ expectations.

We offer : An attractive salary

24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days

A extra paid day off for your birthday

A car benefit scheme

A pension scheme

Free staff parking

This is a full time position which will include working Saturdays on a rota basis (normally one in four) with a day off during that week. The hours of work will be 8.00 am to 5.30 pm (early shift) or 8.30 am to 6.00 pm (late shift) with an hour unpaid lunch break, and 8.00 am to 5.00 pm on Saturday.

Previous recent applicants need not apply - thank you.