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Call Centre Team Leader

Major IndustrialShrewsbury, ENG, GB

30+ days ago

Job type

Permanent

Job description

Job Description

My Shrewsbury based client is currently recruiting for a permanent Call Centre Team Leader

Salary : £14.20 / ph - pay enhancement for nights, weekends and bank holidays

34 hrs per week

Free parking

Pension scheme

25 days holiday - rising to 27 with length of service

Employee Assistance

Reporting to the Call Centre Manager, the Team Leader is responsible for the 24 / 7 management of the Call Centre Operations overseeing a multi-disciplinary workforce. Working within a supportive and inclusive environment and joining a team that values collaboration, innovation and personal growth.

There is also the opportunity to develop your career with professional development opportunities

Flexibility if key, this is an out-of-hours role and you will need to be able to work nights and weekends but pay will be enhanced during these periods.

Responsibilities : -

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Monitoring the Centre's workload and ensuring that cases are dealt with within the appropriate times
Supervision of staff to include 121's, development needs and absence monitoring
Managing the appointment books
Maintaining and updating the database
Follow all escalation measures as per protocol when necessary

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Skills and experience : -

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Call handling or phone-based customer service experience

An excellent telephone manner, with strong communication and interpersonal skills

Proven supervisory experience

Good geographical knowledge of the Telford, Shropshire and Powys area is desirable

Ability to manage a high volume of workload

Ability to prioritise and work on your own initiative

Ability to handle confidential information

Experience of work across multiple computer platforms and using data systems

Good working knowledge of Microsoft office

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Previous roles : - Customer Service Supervisor, Call Centre Supervisor, Customer Service Team Leader

Please contact Alex at Major Recruitment Telford

We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you're not successful on this occasion, please continue to apply to future roles that we advertise.

Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward. We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment

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Call Centre Team Leader • Shrewsbury, ENG, GB